What You Need to Know About Tech Support Scams

Tech support scams are a continuing threat to consumers, especially with so many people working from home. Here’s how to avoid them, and how to find real tech support. A tech support scam usually starts with a fake phone call, phishing email, or pop-up ad. Phone calls are an especially popular choice for reaching consumers … Continue reading What You Need to Know About Tech Support Scams

Avoid Computer Problems By Updating Your Apps

We’re all guilty of ignoring app updates, myself included. But keeping your apps updated not only prevents computer problems, it also helps to protect your data. Updating your apps is an easy way to prevent computer problems before they start. If your app is crashing or causing errors, an update can fix the problem. Features … Continue reading Avoid Computer Problems By Updating Your Apps

The Beginner’s Guide to Two-Factor Authentication

Two-factor authentication, or 2FA, is an easy way to add extra security to your accounts. Here’s what home users need to know about setting up and using 2FA. How Two-Factor Authentication WorksTwo-factor authentication works in tandem with your password. When logging in, you’ll enter your password plus a one-time token, such as a code sent … Continue reading The Beginner’s Guide to Two-Factor Authentication

Ransomware: A Dangerous Threat to Your Computer

Ransomware is a particularly nasty form of computer virus that encrypts your data, then demands payment for the encryption key. Why is ransomware so hazardous, and how can you remove it? Ransomware is vicious because it doesn’t just render your computer unusable. It encrypts all of your files, including those on networked computers, removable drives, … Continue reading Ransomware: A Dangerous Threat to Your Computer

A Home User’s Guide to Mobile Device Internet Security

Few of us maintain the same security precautions on our tablets and phones that we do on our computers. But mobile devices contain personal data, and they go wherever we do. Here’s what you need to know to keep your mobile devices protected. In general the same security rules we use for computers also apply … Continue reading A Home User’s Guide to Mobile Device Internet Security

How to Stop Your Webcam and Microphone From Spying On You

With everyone relying on webcams and microphones these days, it’s vital to know how to protect yourself from accidental—or intentional—spying. Cameras can be hijacked in a number of ways. Cybercriminals can commandeer them with viruses or ransomware, then extort you by demanding money for the deletion of potentially embarrassing photos and videos. There’s always the … Continue reading How to Stop Your Webcam and Microphone From Spying On You

Remote Learning: How to Solve Computer Problems and Keep Your Kids Safe Online

The necessity of remote learning means families need more computer help than ever. From one parent to another, here are some of my best tech support tips to help you provide a safe and effective home computer environment for your child. One of this year’s challenges is the widespread shortage of some electronics. Web cams … Continue reading Remote Learning: How to Solve Computer Problems and Keep Your Kids Safe Online

Five Ways To Improve Your Wireless Network Signal

If you’ve ever suffered from slow WiFi, you’re not alone. But there are a number of easy things you can do to try to speed up your wireless network. 1. Relocate the routerThe most common wireless problem I encounter is poor placement. Wireless routers should be placed as high as possible, such as on a bookshelf, and away … Continue reading Five Ways To Improve Your Wireless Network Signal